5sos Responsible Gaming – Play Safe and Stay Aware
At 5sos, your safety and wellbeing are always our top priority.
5sos's Commitment to Healthy Gaming
5sos believes online entertainment should be a source of fun, not stress. We are committed to ensuring every user in Malaysia can enjoy our platform in a way that is safe, controlled, and responsible.
Responsible gaming isn't just a policy — it's a core value we stand by. We provide a range of tools and resources to help you make informed decisions every time you use the 5sos platform. Our goal goes beyond entertainment; it's about ensuring that entertainment never comes at the cost of your daily life, relationships, or financial wellbeing.
Remember: playing should be enjoyable. When it starts to feel like stress or obligation, that's the time to step back and find your balance again.
Recognise the Signs of Risky Behaviour
It's important to spot the early warning signs before things get serious. Take an honest look at yourself with the following questions:
- You are playing longer than planned, even when you intended to stop.
- You are chasing losses by continuing to play in an attempt to win back what you've lost.
- You are hiding your gambling activity from family or friends.
- You feel restless, irritable, or uncomfortable when you are not playing.
- You are neglecting responsibilities at work, school, or home because of gambling.
- You are borrowing money from others to fund your gambling.
- You are using money meant for essentials such as bills or food to fund your gambling.
- You find yourself constantly thinking about how to get more money to play.
- You are ignoring debts that have built up as a result of your gambling activity.
- You are placing bets well beyond what your finances can realistically support.
If you recognise any of the signs above in yourself, we encourage you to use the self-control tools provided by 5sos or to seek professional support.
How to Set Effective Time and Budget Limits
One of the most effective ways to maintain a healthy gaming experience is to set clear limits before you start playing. 5sos encourages all users to make this a consistent habit.
Budget Limit
Before starting a session, decide on the maximum amount in MYR you are comfortable spending. Treat it as a cost of entertainment — like a movie ticket or a dinner out — not an investment. Once that limit is reached, stop playing regardless of the situation.
Time Limits
Set a specific duration for each session — for example, one or two hours at most. Use your phone's reminders as a cue to stop. Avoid playing when you are tired, stressed, or emotionally unsettled, as these states can cloud your judgement.
- 1 Set a spending limit before you play and stick to it.
- 2 Only use disposable funds — never money set aside for daily expenses.
- 3 Take regular breaks during long playing sessions.
- 4 Don't try to recover losses by placing bigger bets.
- 5 Make sure gaming doesn't cut into your sleep, work, or family time.
Self-Control Tools Available on the Platform
5sos offers several self-control tools to help you manage your gaming experience more responsibly. These tools can be accessed through your account settings.
You can set daily, weekly, or monthly deposit limits in MYR. This helps you control how much you load into your account without relying solely on willpower. Limits take effect immediately and can be lowered at any time.
If you feel you need a short break, you can activate a cooling-off period that temporarily blocks access to your account for a few days or weeks. This gives you the space to reassess your playing habits without any pressure.
For users who need a more serious measure, the self-exclusion option lets you block access to your 5sos account for an extended period. Contact our support team for more details on how to activate this option.
Minor Protection
The 5sos platform is strictly for users aged 18 and above. We take the protection of children and teenagers very seriously and have several measures in place to prevent access by minors.
During the registration process, we require age verification and reserve the right to request identification documents to confirm that users meet the minimum age requirement. Any account found to have been registered by someone under 18 will be closed immediately.
We also encourage parents and guardians to take the following steps to protect their children:
- Do not share your account login details with anyone, including children.
- Use parental control software on shared devices.
- Have open conversations with your children about the risks of online gambling.
- Make sure children do not have access to your payment card details.
Get Help When You Need It
Asking for help is a sign of courage and strength, not weakness. If you or someone you care about is struggling with a gambling-related problem, there are professional support resources available in Malaysia you can reach out to.
5sos encourages users to reach out to a mental health professional or counsellor trained in problem gambling without hesitation. They can provide support that is accurate, confidential, and non-judgmental.
You can also reach the 5sos support team at any time for help activating self-control tools or to find out more about support resources available in Malaysia. Email us at [email protected] or use the live chat within the platform.
Remember that 5sos is always in your corner — not just as an entertainment platform, but as a partner that genuinely cares about your overall wellbeing.
- Unable to control the urge to gamble, even after deciding to stop.
- Accumulated gambling debts are beginning to affect your daily life.
- Relationships with family or friends have been strained due to gambling activity.
- Experiencing emotional distress, anxiety, or depression related to gambling.
Don't wait until things get worse. Reach out to a professional now.