5sos Privacy Policy – Our Commitment to Protecting Your Data
Updated: January 2026 | Applies to all registered 5sos platform users in Malaysia
1. Information We Collect
When you use the 5sos platform, we collect several categories of information to ensure a smooth, secure experience tailored to your needs as a user in Malaysia.
Account Information
During registration, we collect your full name, date of birth, email address, phone number, and chosen username. This information is used to verify your identity, manage your account, and enable service-related communications.
Device & Browser Information
We automatically collect technical information including device type, operating system, browser type, IP address, and screen resolution. This data helps us optimise 5sos platform performance across various devices, including Android and iOS smartphones preferred by Malaysian users.
Payment Information in MYR
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect the necessary information related to your payment method. Full account numbers or card details are not stored on 5sos servers — we retain only the minimum information needed to verify and match transactions.
Usage Data & Cookies
We record your in-platform activity, including games played, session duration, bet values, and settings preferences. This data is used to enhance the user experience, provide relevant recommendations, and maintain platform integrity.
- 📋Identity information
- 📱Device & browser data
- 💳MYR transaction information
- 🍪Cookies & session data
- 📊Platform activity records
2. How We Use Your Information
Your information is used to process registrations, verify logins, handle deposits and withdrawals in MYR, and deliver effective customer support. Without this data, the core services of the 5sos platform cannot function properly.
Data is used to detect suspicious activity, prevent fraud, and ensure compliance with applicable legal requirements. This includes transaction monitoring to identify unusual patterns and protect your account.
We analyse aggregated usage data to understand how Malaysian users interact with the platform, helping us improve interface design, mobile performance, and the relevance of displayed content.
We use your contact information to send important account notifications, security updates, and promotional information related to 5sos. You can manage your notification preferences in your account settings.
3. Cookies & Session Tracking
The 5sos platform uses cookies and similar tracking technologies to enhance platform functionality and security. Cookies are small text files stored on your device when you visit our website or use our app.
We use three main types of cookies:
- Essential Cookies: Required for core platform functions such as maintaining your login session and processing transactions securely. These cookies cannot be disabled.
- Performance Cookies: Helps us understand how users interact with the platform so we can improve performance and the overall experience.
- Preference Cookies: Saves your personal settings such as display language and display preferences for a smoother return experience.
You can manage your cookie settings through your browser, though please note that disabling certain cookies may affect the functionality of the 5sos platform. For more information on managing cookies on your mobile device, refer to the settings guide for your browser.
4. Data Storage, Security & Third-Party Sharing
Security & Retention Period
All 5sos user personal data is stored on servers protected with SSL encryption and current industry-standard security measures. Access to personal data is restricted to staff who require it solely to perform their duties.
We retain your data for as long as your account remains active or as needed to provide our services. Once an account is closed, personal data will be kept for the period required under applicable Malaysian law, then securely deleted or anonymised.
Third-Party Sharing
5sos does not sell or rent your personal information to any third party for marketing purposes. We may share your data only in the following limited circumstances:
- Payment service providers that process your MYR transactions, subject to strict confidentiality agreements.
- Law enforcement authorities when required by Malaysian law or a valid court order.
- Technical service providers who assist in operating the platform, subject to data protection contracts.
- Selling your personal data to advertisers.
- Sharing account information without your consent.
- Storing passwords in plain text.
- Use your data beyond the stated purposes.
5. User Rights & How to Exercise Them
As a 5sos platform user in Malaysia, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through your account settings or by contacting our support team.
If your information is inaccurate or outdated, you have the right to request a correction. Basic details such as your email address and phone number can be updated directly in your account settings.
You may request deletion of your personal data upon account closure, subject to applicable legal record-keeping obligations that may prevent immediate deletion.
To exercise any of the above rights, contact the 5sos support team via in-platform live chat or by email at [email protected]. We will process your request within 14 business days.
6. Policy Changes & Contact Us
5sos reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new platform features. Whenever material changes are made, we will post the updated version on this page with a clear revision date.
Continued use of the platform after any changes take effect will be considered acceptance of the latest version of this policy. We encourage you to review this page periodically to stay informed of how we manage your personal information.
If you have any questions, concerns, or complaints regarding your data privacy on the 5sos platform, you can reach us via:
- In-platform live chat (available 24 hours)
- Email: [email protected]
- Section FAQ for general enquiries
Our team is committed to protecting your privacy and will respond to all enquiries in a timely manner.
